Seasoned IT and Cybersecurity professional with over 5 years of experience in enhancing security postures, incident response, and threat mitigation. Demonstrated success in reducing security incidents by 40%, streamlining patch management, and increasing system efficiency. Skilled in SharePoint development, user support, and crossfunctional collaboration to drive impactful security and IT initiatives. Proven ability to manage complex IT environments and deliver high user satisfaction.

SharePoint Developer

• Extensive Knowledge of creating Sites, Site Columns, Lists, List Views, Site Templates, Wikis sites, Team Sites, and collaboration features.
• Knowledge of developing web parts and extensions using the SharePoint Framework (SPFx).
• Cross-collaborated with multiple departments & executed the branding of SharePoint sites while also creating unique master pages, page layouts, and themes.
• Strong understanding of SharePoint security, authentication, and authorization models, including Active Directory, and SAML for SSO.
• Satisfied business needs by implementing Custom Workflows using Microsoft Flow and Visual Studio that update column values, set unique permissions, and send notification emails.
• Created Synchronous and Asynchronous event receivers in Visual Studio to handle events.
• Gathering requirements from the work streams regarding the information architecture & site permissions, providing site design reviews, developing applications, and documenting technical specs.
• Experience in troubleshooting SharePoint issues, performance tuning, and optimization.
• Strong working experience with both SharePoint on-premise and SharePoint Online Versions.

Information Security Specialist

• Performed SOC analysis and monitored network traffic for security threats using tools such as CrowdStrike, Exabeam, Defender, and Tanium to create immediate remediation tickets.
• Drafted and published security policies, directly resulting in a strengthened defense against advanced persistent threats and a 30% reduction in vulnerability exploitation.
• Using Tanium, pioneered a comprehensive automated patch management system, decreasing patch deployment time by 50%.
• Provides cybersecurity recommendations to leadership based on significant threats and vulnerabilities
• Spearheaded the implementation of 30-50, Level 1 & 2, CIS endpoint hardening controls that improved our overall security assessment by 20%.
• Developed and launched a KnowBe4 security awareness program that decreased overall company phishing susceptibility by 40%.
• Curated weekly cybersecurity report/insight, providing actionable tasks to the Operations team.
• Participated in the company's ever external/internal penetration testing, resulting in insightful and actionable tasks that improved our overall security posture score.

Support Service Specialist II

• Diagnosed and resolved technical issues, achieving a 95% satisfaction rate from end-users.
• Managed incoming tickets, calls, and in-person requests from over 600+ employees.
• Streamlined user account management processes in a timely manner, increasing system efficiency by 20%.
• Configured hardware, devices, and software to set up workstations for employees.
• Provided end-user system and equipment training.
• Collaborated with outside departments to implement system-wide improvements.
• Played a pivotal role in the upgrade and integration of new software systems, enhancing productivity across the company.
• Provided support for network infrastructure and baseline configurations.
• Documented technical issues and solutions to enable tracking history and maintain accurate logs.

🏫 Towson University

• Bachelor of Science: Information Technology